Terms of Service

How the service works, in plain words.

These terms summarize the Service Agreement you sign before your visit. If anything on this page differs from your signed agreement, the signed agreement governs.

Last updated October 3, 2026 · Matches Service Agreement version 3.5

Who we are

Senior Home Safety is a trade name of Novo Industries Inc., an Alberta corporation. Registered office: 923 McKinnon Drive NE, Calgary, AB T2E 6A6. GST registration number 716914023 RT0001. Contact: info@novoseniorsafety.com · 587-907-3566.

What you get

• One home visit. About an hour and a half for a condo or apartment, and up to three hours for a large home. We walk through the areas you make available, take photographs and laser measurements, and talk with you, the occupant or family. No report is written during the visit.
• A written report covering our twelve categories: entrances and exterior, bathroom safety, lighting and electrical, flooring and trip hazards, bedroom and living spaces, Alzheimer's and dementia, kitchen safety, stairs and hallways, fire safety, technology and emergency, personal safety, and crime prevention. It sets out what we observed, prioritized recommendations, and a general cost guide.
• Delivery by email within three business days after the visit. If something prevents that, we tell you before the three days are up and agree a new date with you.
• One follow-up call of up to 30 minutes, by phone or video, within 60 days of delivery.

What the assessment is not

• Not a home inspection. We give no opinion on the condition, structure, systems, value or insurability of the home, and the report should not be used for a purchase, sale or financing.
• Not a building code or accessibility certification. Where the report cites a standard such as CSA B652, it is a plain-language reference point.
• Not health care. The report is not a medical, clinical or occupational therapy assessment of any person.
• Not a quote. Cost figures are a planning guide drawn from typical local pricing; real costs will differ.
• Visual and non-invasive only. We do not move heavy furniture, open walls, or test electrical, plumbing or heating systems.
• No guarantee of outcome. Following the recommendations reduces risk; it cannot eliminate it.

Prices and payment

• GST (5%) is added to every fee. Homes more than 50 km from the Calgary city centre carry a travel surcharge, shown in your agreement before you sign.
• The price in your agreement is a fixed price, not an estimate. We never charge more unless you agree in writing first.
• Payment is due in full when you book, before the visit, by Interac e-Transfer to payment@novoseniorsafety.com, or by card through Stripe, your choice. We do not accept cash or cheques.
• Nothing is billed after the visit.
• The booking is not confirmed until payment clears.

How booking works

Online: you choose a time on our booking page, sign the Service Agreement on screen and pay in full by card through Stripe. The visit is confirmed once payment clears, and the signed agreement is emailed to you. You can move or cancel from your booking page, under Section 5.

After a free call:

1. We email you the Service Agreement to sign online through OpenSign.
2. You pay in full by Interac e-Transfer or by card through Stripe.
3. Once we have both, we confirm your visit date and time by email.

We sign agreements electronically before the visit and do not ask you to sign at the home.

Cancelling or rescheduling

To cancel or reschedule, email info@novoseniorsafety.com or call 587-907-3566. Nothing in these terms limits your rights under Alberta's Consumer Protection Act.

During the visit

• Please make sure an adult aged 18 or over is at home for the whole visit, and that pets are secured.
• Tell us in advance about anything that affects a safe visit, such as known hazards, smoking, mould or pests.
• We may pause or end a visit if the home is unsafe, if the person living there is distressed or does not want us there, or if anyone behaves abusively. If a visit ends part way through, we refund the fee less a fair amount for work already done.
• If we see an immediate danger to someone's life or safety, we will tell you right away and may contact emergency services.

Your report

• Once paid in full, you may use the report for your own personal and family purposes, including sharing it with family, health care providers, contractors, your insurer, and funding programs.
• The report is prepared for you alone. No one else, including a buyer, lender or contractor, may rely on it.
• If something in the report is factually wrong or incomplete, tell us within ten business days of delivery and we will correct it at no charge.

Independence

We do not sell, supply, install or arrange any product or modification. We accept no commission, referral fee or other benefit from any contractor or supplier.

Qualifications and insurance

Visits are carried out by Carl Christie, who holds the Senior Home Safety Specialist (SHSS) designation and the Rick Hansen Foundation Accessibility Certification (RHFAC) Professional designation, or by another assessor we engage who holds the SHSS designation and is covered by our insurance. If anyone other than Carl will visit, we tell you their name before the visit. These are professional credentials, not a provincial licence. Novo Industries Inc. carries commercial general liability insurance of not less than $2,000,000 per occurrence and errors and omissions insurance of not less than $1,000,000. A certificate is available on request.

Limits on responsibility

Our total liability connected with the service is limited to the fees you paid. That limit does not apply to death, personal injury or damage to the home caused by our negligence, to fraud or willful misconduct, or to anything that cannot be limited by law.

Governing law

Alberta law governs these terms and your agreement. If a dispute comes up, we will try in good faith to resolve it directly with you first.